Crazy Pages – GoConnect
Support Services Charges – @ July 1st 2016 excluding VAT.
Pricing is Dependant upon whether or not you have Hosted / subscription services
with us, on either a Yearly or Monthly basis.
|Service||No Hosted services subs.||Hosted service of £75 or more per month (or £900 per year) Exc. Vat|
|On site support||Callout (inc. 0.5 hrs.)||£68.00||£48.00|
|On site support||Per hour or part thereof after initial 0.5 hrs.||£40.00||£35.00|
|Remote support||Connection, plus 0.15 hrs.||£29.50||£25.00|
|Remote support||Per 15 minutes after initial 15 minutes||£8.00||£5.00|
|Tech support – Quick question – Disturbance allowance (telephone only support)* or **||Take call and 5 minutes||Free||Free|
|Tech support – Quick question – Disturbance allowance (telephone only support)*||per minute after 5 Minutes||£1.00||£0.50|
* assumes it relates to a service or product NOT supplied by us or out of manufacturers warranty period
** assumes it relates to product or service supplied by us and / or in warranty