Crazy Pages – GoConnect
Support Services Charges – @ July 1st 2016 excluding VAT.
Pricing is Dependant upon whether or not you have Hosted / subscription services
with us, on either a Yearly or Monthly basis.
| Service | No Hosted services subs. | Hosted service of £75 or more per month (or £900 per year) Exc. Vat | |
| On site support | Callout (inc. 0.5 hrs.) | £68.00 | £48.00 |
| On site support | Per hour or part thereof after initial 0.5 hrs. | £40.00 | £35.00 |
| Remote support | Connection, plus 0.15 hrs. | £29.50 | £25.00 |
| Remote support | Per 15 minutes after initial 15 minutes | £8.00 | £5.00 |
| Tech support – Quick question – Disturbance allowance (telephone only support)* or ** | Take call and 5 minutes | Free | Free |
| Tech support – Quick question – Disturbance allowance (telephone only support)* | per minute after 5 Minutes | £1.00 | £0.50 |
* assumes it relates to a service or product NOT supplied by us or out of manufacturers warranty period
** assumes it relates to product or service supplied by us and / or in warranty